Guide For Kindle Paperwhite Troubleshooting

Kindle Paperwhite is a compact user-friendly eReader. But, there are some common issues that arise and make the heavenly device a problem. In this article, we will be discussing some of the issues that interrupt with having a smooth experience in reading and also, the troubleshooting steps to resolve these issues and continue with the reading bit. Kindle Paperwhite Troubleshooting guide gives easy and quick solutions to the problems such as frozen screen, wifi connectivity issue, device syncing issue and others. 

The Common Issues That Arise With The Kindle Paperwhite:

1. Frozen Screen is one of the most common issues that you encounter on your Kindle paperwhite device. Frozen screen is when the screen doesn’t display any new activity and is stuck on the same content from your previous activity. The frozen screen issue interrupts with your reading and it is very annoying.
2. Usually, the Kindle Paperwhite device automatically detects and connects to the available wifi connections. But, in some cases it might stop and not connect automatically. It might not detect the available wifi connections and also, might need help to connect to the wifi manually.
3. Generally, the Kindle paperwhite battery is designed to last for approximately 10 days if used for half an hour each day. But, if you notice that the battery is draining out quicker than before then this might be a case of unindexed matter. Whenever a new matter or book is added to the Kindle it indexes the material. So when the index takes longer to process then the Kindle device can run low on battery because this is happening in the background.
4. The Kindle Paperwhite uses whispersync to sync to other devices while you’re reading eBooks. So, if you have not enabled the sync settings or there is some problem with the amazon servers the whispersync might not work.
5. The items displayed on the home screen are not in order, we will learn how to resolve this issue in the troubleshooting section.
6. The Kindle Paperwhite device might not recognise your password which might be due to incorrect password, other account password or some other issues.

The Troubleshooting Guide For Kindle Paperwhite’s Issues:

1. Frozen Screen Issue- 

• First, try refreshing the display screen.
• In case you are reading, tap closer to the top of the screen and then a toolbar will be displayed.
• Next, click anywhere on the display screen.
• Once the screen refreshes and the toolbar vanishes the display flashes briefly.
• Now open a book or content from the home screen and now the page will refresh.

2. WiFi Connectivity Issue- 

• To find the wifi network manually, click on Menu and then go to Settings option.
• Click on the network to which you want to connect is on the list. Then you are done. 
• In case the network does not appear on the list;
  • Click on Other options.
    An Enter wifi network dialog box along with an on-screen keyboard prompts.
  • With the help of onscreen keyboard type in the network name and the password.
  • Tap on the Advanced tab.
  • Go with the prompts relating to the series of screens, network information, connection type, IP address, and security type.
  • To join the network, tap on connect once the essential information required.
  • Once, all the essential information has been entered, tap the Connect tab to join the network.

3. The Battery draining Out Quickly Issue-

• Click on the search tab from the home screen.
• Ensure that on the right side of the search box, text appears.
• Type in an uncommon word or just a few letters in the search box.
• Click on the arrow next to the box.
• Look out for any unindexed items.
• Remove the unindexed item by pressing and holding and then deleting it.
• Make sure you have properly charged your device’s battery.

4. Synchronization Issue-

• Make sure the devices are connected to Amazon’s servers.
• The Kindle paperwhite or other device must have wifi or 3g connectivity while the synchronization process is on. 
• Check for your sync settings.
• Sign in to your Amazon account and navigate to the Manage your kindle page.
• On the left side of the page, click on the manage your devices link.
• Ensure that your sync settings are turned on by scrolling to the last of the page.

5. The Items On Home Screen Are Not In Order- 

• Tap on the menu icon on the home screen, first.
• Check for items by tapping on the sync option.
• On the drop down menu, ensure that sync and check items is the fifth on the list.
• Then your home screen shows items in proper order.

6. Unrecognized Password Issue-

• First and foremost, you need to make sure that the password is correct.
• Try using variations, to see there are no mistype errors.
• Ensure you enter the right password on the right device if you have more than one device in your household.

Troubleshooting Complete!

By following the above steps Kindle Paperwhite Troubleshooting is complete. The above article puts light on the problem and troubleshooting tips to fix the problems. Now you know your way around the corner!