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Why Has Kindle Paperwhite Frozen On Lock Screen?

Kindle Paperwhite has taken eReading up a notch. Its battery life, waterproof feature, and amazing display make it a big treat for users. Due to such advantageous features, it is the best-selling eBook in the market. But, due to different reasons, the Kindle might freeze on the lock screen. The Kindle Paperwhite frozen on lock screen issue occurs quite frequently. Common reasons for the freeze might be, low battery or old versions of the software. In this blog, we will see what are the causes of this issue and how these can be resolved.

Main Causes Of Kindle Paperwhite Frozen On Lock Screen:

Like every other device with a hard drive, Kindle Paperwhite also reacts at certain times. One such issue is the frozen lock screen. The Kindle Paperwhite freezes on the lock screen sometimes. The reason for the frozen screen may be many. We have discussed some issues briefly below. Check them out to find the reason for the frozen screen;

  • When the processor load increases than the limited memory of the device then the Kindle Paperwhite device might freeze.
  • While using Kindle’s wireless capabilities when you try to access websites and the usage of the device is quite high this leads to a frozen screen.
  • When the Kindle Paperwhite device’s battery runs out or is low then the processor power also reduces. Then even if the usage of the device is not too much it will still lead to a frozen screen.
  • If the downloading of an ebook is in progress it might get stuck or freeze.
  • If you have not updated the previous software version and are using an old one then the freeze issue will occur.

Main Steps To Resolve The Kindle Paperwhite Frozen Screen Issue:

After, understanding the prospective causes for the issue now you can move ahead with the troubleshooting steps to resolve the frozen screen issue;

  • Battery:- Ensure that your Kindle Paperwhite has at least 30% battery. It would be even better if the device is 100% charged. This implies that the device won’t create a problem while starting up after the reset. This will also indicate that during the time of updating your device won’t suddenly turn off due to the lack of battery.
  • Power Button:- Generally it is said that you have to press and hold the power button for a particular amount of time but that’s not true. Just press and hold the power button till you see a pop-up window message for reset, turn off or cancel.
  • Reset Button:-  Once you press the reset button on your Kindle Paperwhite device or it may be any other Kindle device it will switch off and start again which is called resetting the device.
  • Wait:- Once, the resetting is complete you just have to wait for the Kindle Paperwhite device to finish loading and you are all set to go.

Freeze, Release!


Now your Kindle Paperwhite device is not frozen. The causes of the Kindle Paperwhite frozen lock screen are mentioned above. Look for the causes carefully and try to resolve them with the troubleshooting points mentioned above. Now no more Kindle Paperwhite frozen on the lock screen. Only release! In case you still get an error you can’t resolve, you know where to get help from. Call us on our toll-free number and we will get you sorted.

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Location: New York, NY, USA

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